- Do I need a technician to install my NBN?
- Which NBN service is best?
- How do I speak to a Telstra person in Australia?
- Where is Telstra head office?
- What happens if I dont connect to NBN?
- Who runs the NBN?
- Where can I complain about the NBN?
- Is NBN owned by Telstra?
- Which NBN technology is fastest?
- Is TPG better than Telstra?
- Who is the cheapest NBN provider?
- How do I know if my property has NBN?
- How do I fix my NBN?
- How do I fix NBN problems?
- Can you contact NBN directly?
- Where is the NBN box located?
- Where do I complain about Telstra?
- How do I make a complaint?
Do I need a technician to install my NBN?
You’ll need a power source that’s within 1.5m of the modem so your phone and internet can work on the nbn.
If you don’t have a power point where you want the nbn connection installed, you’ll need to get a licenced electrician to install one for you..
Which NBN service is best?
The best NBN internet plans available in July 2020PlanCategoryMonthly price#1 Tangerine XL UnlimitedBest for Most (NBN 50)$59.90#2 Spintel NBN12 UnlimitedCheapest Unlimited NBN$49.95#3 Mate NBN #soulmatesBest Fast NBN 100$79.00#4 Aussie Broadband Power HouseBest Beyond NBN 100$1491 more row•Jul 2, 2020
How do I speak to a Telstra person in Australia?
If so, +61 2 9242 0570. If you mean you are in Australia, and want to talk to an Australian call centre re Big Pond email, the calls are sent off to the Philipines. Only a very few calls, eg the disconnections dept is sill in Australia in business hours.
Where is Telstra head office?
Melbourne, AustraliaTelstra/HeadquartersTelstra Corporate Centre is an office skyscraper in Melbourne, Australia. Standing 218 m high with 47 floors (43 used as offices), it is the 13th tallest in Melbourne. It is located at 242 Exhibition Street.
What happens if I dont connect to NBN?
If you do not place an NBN order, your existing phone and internet services will be permanently disconnected after the disconnection date and it won’t be possible to restore your services.
Who runs the NBN?
NBN CoTypeGovernment-owned corporationTotal equityA$7.337 billion (2019)OwnerAustralian GovernmentNumber of employees6400+ (2019)Websitenbnco.com.au9 more rows
Where can I complain about the NBN?
You should contact NBN Co for issues relating to the damage or location of NBN equipment. The Telecommunications Industry Ombudsman (TIO) provides a dispute resolution service. The TIO has the power to help deal with complaints you have about a telco.
Is NBN owned by Telstra?
Telstra owns the copper-wire network that connects most of Australia’s homes. This is changing. As the National Broadband Network (NBN) is built across Australia, NBN Co Ltd will take over the lines in most areas. … Telstra will still own the lines inside the NBN wireless and satellite areas.
Which NBN technology is fastest?
Fibre to the Premises (FTTP)Fibre to the Premises (FTTP) Fibre to the Premises (FTTP), also known as Fibre to the Home (FTTH), is generally considered the best type of connection you can get. It’s one of the fastest connection types available on the nbn™ and has potential for future expansion.
Is TPG better than Telstra?
Contracts and Setup Fees Based on these alone, Telstra is the better choice if you’re after a fast NBN 100 plan, while TPG is a better choice for NBN 50. However, that’s not the whole story. Telstra also reports real world evening speeds, based on the performance of 90% of its NBN customers.
Who is the cheapest NBN provider?
Cheap NBN PlansCheapest NBN 100 plan: Superloop 500GB 100/20.Next cheapest NBN 100: Vodafone Premium Unlimited NBN.Cheapest NBN Overall: Superloop UNLIMITED Standard.Next cheapest NBN overall: Tangerine Standard Unlimited.Cheapest Unlimited NBN 50: Superloop 500GB.Next cheapest: Spintel 200GB Plus.
How do I know if my property has NBN?
The easiest way to check if the nbn is available at your home or business is by putting your address in to our nbn rollout map. Once you do, you’ll get a zoomed in view of the address, which will be covered in a block of colour.
How do I fix my NBN?
If some lights are off/or flashing, try the following:Check that your nbn™ Connection Box is securely plugged in and the power point is switched on.Make sure the coaxial cable connecting your nbn™ Connection Box to the wall socket is securely screwed in at each end.Check which lights are flashing: Lights. Reason.
How do I fix NBN problems?
Here’s what to do if there’s no dial tone on your home phone that’s connected to the nbn network.Check for outages. Make sure there are no phone outages in your area. … Try these troubleshooting steps. Make sure all your phone handsets are properly hung up. … Restart your modem. … Restart your nbn Connection Box.
Can you contact NBN directly?
Contact your service provider if you have a concern or complaint about the installation, connection, repair or operation of your internet or phone services provided over the NBN. … If your complaint is related to the NBN infrastructure, your provider will work directly with NBN Co on your behalf to fix the problem.
Where is the NBN box located?
Under a standard installation, the NBN connection box will typically go inside your home near an existing telephone jack and within reach of a power point. The connection box must plug straight into the wall socket, not into a power board or double adaptor.
Where do I complain about Telstra?
Get the My Telstra appUse our online form to lodge your complaint. We’ll acknowledge your complaint within one business day, but it may take a few days to reach a case manager.Post your complaint letter to: Telstra Complaints. Locked Bag 20026. Melbourne VIC 3001.Fax your complaint to 1800 753 949.Contact us on 13 22 00.
How do I make a complaint?
An effective complaint often has three steps: explaining the problem; stating your feelings; and asking for action. The first step is to explain the problem. To do it effectively, you must use polite, respectful language. In English, polite language is usually indirect.